FAQ

1. Q: How long does it take for shipping?
A: Shipping usually takes 3-7 business days for domestic orders and 7-21 business days for international orders. Delivery times may vary depending on your location and the shipping method you choose.

2. Q: How can I track my order?
A: Once your order has been shipped, you will receive a tracking number via email. You can track your order on our website or on the official page of the shipping service.

3. Q: What payment methods do you accept?
A: We accept all major credit and debit cards (Visa, MasterCard, American Express), PayPal, as well as popular payment systems such as Google Pay and Apple Pay.

4. Q: What is your return and refund policy?
A: We offer a 30-day return policy. If you are not satisfied with your purchase, you can return the item in its original condition for a full refund or exchange. Please contact our customer service to start the process.

5. Q: Do you ship internationally?
A: Yes, we ship to almost every country in the world. Shipping costs and times may vary depending on your location.

6. Q: How can I contact customer service?
A: You can contact us via the Contact Us page, by email at support@marchstore.shop.com.

7. Q: Can I cancel or change my order after I place it?
A: You can cancel or change your order within 12 hours of placing it. Changes may not be possible after the order has been processed. Please contact us as soon as possible for assistance.

8. Q: Are the items covered by warranty?
A: Yes, many of our items come with a 12-month warranty. If you have any issues, please contact us and we will help with repairs, replacements, or refunds.

9. Q: Do you offer discounts or promotions?
A: Yes! Sign up for our newsletter to receive exclusive discounts, promo codes, and news about upcoming sales. We also regularly run seasonal promotions.

10. Q: What should I do if I receive a damaged or incorrect item?
A: We apologize for the inconvenience! Please contact our customer service with your order details and product photos. We will arrange a replacement or refund as soon as possible.